MEMBERSHIP

• What’s my member number?
  Member numbers are unique and assigned to each person that joins the BMW MOA. You can find you individual number by logging into the BMW MOA website and selecting My Profile. Then just click on Edit in the Personal Information column to see your number. You can also feel free to call us at as well at 864-438-0962 or email at membership@bmwmoa.org.
   
• How do I renew my membership?
  MOA memberships can renew one of three ways: online, by mail or by phone. Online renewal is available the last 90 days of a membership term by signing in with your MOA username and password. From there, you will see a message indicating Your membership will expire on XX/XX/XXXX . Renew now! Just click on the Renew Now link to pay securely online. Members will also receive mail notices that can be returned to the MOA office with the appropriate payment to complete renewal. Or just five us a call at 864-438-0962 and we can handle renewal by phone!
   
• How do I update my information? (address, email address, phone number, etc.)
  Members can update their personal information by logging onto the BMW MOA website with their assigned username and password. Once you are logged in, you should be on your Profile page but can click on My Profile in the top center of the page regardless of where you are on the website. From there, just click on Edit in the Personal Information column to access the page to edit your mailing address, phone numbers, email address as well as your Anonymous Book preferences.
   
• I don’t remember my [username/password], so I can’t log in to renew my membership. Can you help me with that?
  Please email us at membership@bmwmoa.org or call the office at 864-438-0962 during business hours, Eastern Time, and we will be happy to provide your username and reset your password. (Also relates to WEBSITE)
   
• I joined the MOA recently, but haven’t received my membership materials yet. How long does it take?
  First, thanks for being a member of the BMW MOA! Member materials are printed twice a month by our contracted printer and it normally takes 4 to 6 weeks to receive your member card and other initial materials. However, your access to the MOA website, Forum and Marketplace are active the day you join.
   
• I never received my Anonymous Book when I joined/renewed. What’s up with that?
  Please notify us at membership@bmwmoa.org or call us at 864-438-0962, Eastern Time, and we will mail an Anonymous Book out to you.
   
• Is there an online version of the Anonymous Book?
  Absolutely! The digital Anonymous Book can be found online and you can even download a PDF to take with you. Just click on the download button to the left corner of the photo and save your version today.
   
• I moved – how do I update my address so I can keep getting my copies of BMW Owners News?
  Member mailings are pulled from each member’s MOA website Profile so one way is to login with your username and password then edit your mailing address. Address changes can also be sent to us at membership@bmwmoa.org or by calling 864-438-0962. (Also relates to MAGAZINE)
   
• When does my trial membership end? How do I renew it?
  Trial memberships last three (3) months and then convert to a monthly subscription on completion. You can continue with the monthly subscription at your convenience or transfer to a one or two year membership or even add one of our Roadside Assistance options.
   
• I received a one-year membership with the purchase of my new BMW motorcycle, but I already joined the MOA. Will you add that free year onto my account?
  Yes, we can add the additional year onto your existing MOA membership.
   
• How do I become a Life Member?
  Please call us at as well at 864-438-0962 or email at membership@bmwmoa.org to find out how to become a life member.
   
• I was incorrectly charged for my membership dues through the website. How do I get this fixed?
  Errors can occur in any system but we will gladly correct the problem. Please give us a call at 864-438-0962 during business hours, Eastern Time, and let us know what happened.
   
• I would like to terminate my membership and receive a refund of dues paid. How do I do this?
  We can cancel a membership at any time but there are no full or partial refunds for membership fees or services attached to a Membership such as Roadside coverage.
   
• My [husband/wife] recently passed away and was an MOA member. How do I close their membership?
  Our condolences for your loss. You can contact us by email at membership@bmwmoa.org or by phone at 864-438-0962 to have their membership canceled.
   
• I quit riding (or quit riding BMWs). I don’t want to be a member any more. What now?
  Many people continue their MOA membership after their riding days are over, or even if the stop riding BMW motorcycles. However, should you wish to end your membership just give us a call at 864-438-0962 or email us at membership@bmwmoa.org and we will cancel it. Your member number won’t be reissued should you decide to rejoin down the road.
   
• I want to sign up for the Roadside Assistance Program. How do I do that?
  Please refer to the Roadside Assistance information on our website.
   
• Do you still send out 5-year membership pins? What about other anniversary years, like 15, 25 or 35?
  Anniversary pins (as well as stickers and patches) in 5-year increments can be ordered as needed by MOA members. Just go to the Gear Store and complete the order like a normal online purchase. There is no charge for these items or shipping for MOA members! And as always, contact us by phone at 864-438-0962 should you need us to handle the order for you.
   
• How do I get more MOA stickers?
  MOA stickers (as well as patches and anniversary pins) can be ordered as needed by MOA members. Just go to the Gear Store and complete the order like a normal online purchase. There is no charge for these items or shipping for MOA members! And as always, contact us by phone at 864-438-0962 should you need us to handle the order for you. (Also relates to GEAR STORE)
   
• I’m trying to get in touch with another MOA member. Can you help me?
  In the interests of privacy, we won’t give out any contact information for current or former members, but we can ask them to contact you. Please give us a call at 864-438-0962 or email us at membership@bmwmoa.org.
   
• I was [renewing/registering] through the website and there was a problem, I’m not sure the transaction went through. Can you check on that for me?
  We apologize for the difficulty. Please give us a call at 864-438-0962 or email us at membership@bmwmoa.org. (Also relates to WEBSITE)
   
• How do I print out a membership card?
  Membership cards can be printed at home numbers by logging into the BMW MOA website with your username and password then selecting My Profile. Then just click on Quick Links which opens up a dropdown screen as below:

  Once that screen appears just click on Membership Card and then click on View?Print My Membership Card as seen below:

  Edit in the Personal Information column to see your number. You can also feel free to call us at as well at 864-438-0962 or email at membership@bmwmoa.org.
   

• Can I get a replacement membership card?
  Just email us at membership@bmwmoa.org or call the office at 864-438-0962 and we will be happy to have another card sent. Please give 4 to 6 weeks for it to arrive.
   
• What is a platinum member? How do I sign up for that?
  Platinum members have our Platinum Roadside service on top of their MOA membership. For more information, please refer to the Roadside Assistance information on our website.
   
• Is my MOA website login the same as my Forum login?
  Yes – logins for the MOA website, Forum and Marketplace all utilize the same username and password. (Also relates to FORUM, WEBSITE)
   
• How do I pay my membership renewal?
  MOA memberships can be renewed one of three ways: online, by mail or by phone. Online renewal is available the last 90 days of a membership term by signing in with your MOA username and password. From there, you will see a message indicating Your membership will expire on XX/XX/XXXX . Renew now! Just click on the Renew Now link to pay securely online. Members will also receive mail notices that can be returned to the MOA office with the appropriate payment to complete renewal. Or just give us a call at 864-438-0962 and we can handle renewal by phone!
   
• I don’t live in the US or Canada. Can I still join the MOA?
  Absolutely! If you wish to receive a paper copy of the magazine, however, there will be an additional charge to cover the postage.
   
• I’m looking for my PIN so I can get the KOA discount card, but I can’t find it anywhere. Can you help?
  The KOA PIN can be found by logging into the MOA website with your username and password. You should be on your Profile page but if not, just click on My Profile on the top center of the webpage:

  Once on your Profile, the KOA PIN can be found in the listing on the middle of the page.
   

• How do I give a gift membership?
  Please give us a call at 864-438-0962 or email us at membership@bmwmoa.org to set up a gift subscription. We will need the individual’s name, mailing address and email address (if possible) to correctly set up the membership. We will send out a card to the new member notifying them of their gift membership.
   
• I let my membership lapse for several years, but I’ve rejoined. Can I have my old membership number?
  Yes – MOA member numbers are never reissued and your original number is awaiting your return.
   
• How do I update my listing in the Anonymous Book?
  Your Anonymous Book listings can be edited by logging into the MOA website with your username and password. You should be on your Profile page but if not, just click on My Profile on the top center of the webpage. The Anonymous Book section is on the right-center of the page and changes can be made by clicking on the Edit button:

  This will take you to another page where you can make the necessary edits then click on Save Changes at the bottom of the page.
   

• How do I remove my listing from the Anonymous Book?
  Your Anonymous Book listings can be edited by logging into the MOA website with your username and password. You should be on your Profile page but if not, just click on My Profile on the top center of the webpage. The Anonymous Book section is on the right-center of the page and changes can be made by clicking on the Edit button. Once you are on the next page you will see the option to be listed in the book; just change the List Me In the Book option to NO and click on Save Changes at the bottom of that page.
   
• How do I know when my membership expires?
  Members can view expiration date by logging onto the BMW MOA website with their assigned username and password. Once you are logged in, you should be on your Profile page but can click on My Profile at the top center of the webpage if not. From there, just click on the Quick Links drop-down screen as noted below and then click on Membership Card to review your expiration date.
   
• I’m getting too many emails from the MOA. How do I make them stop?
  Members can change their contact preferences by logging onto the BMW MOA website with their assigned username and password. Once you are logged in, you should be on your Profile page but can click on My Profile at the top center of the webpage if not. From there, just click on the Quick Links drop-down screen as noted below and then click on Contact Preferences. Once on the Contact Preferences page, select the email preferences of your choice and then click Save Preferences at the bottom of the page.
   
• It says my account is “locked” – what’s up with that?
  Well, this is kind of embarrassing. Sometimes this happens and we’re not really sure why. However, if you give us a call at 864-438-0962 or email us at membership@bmwmoa.org we’ll get it figured out and have you unlocked in no time!